Q: My tracking hasn’t moved in a few days and it says arriving late. Does this mean it’s lost?
A: Unfortunately this is normal currently for USPS due to COVID and shortage of staff. This does not mean your order is lost - just that it is arriving a bit later than the estimated delivery date. No need to panic! If your tracking does not update for 14 days, please contact us so we can look into this for you!
Q: My package says it was delivered, but I haven't received it.
A: Tracking is provided through USPS, therefor if there are any issues with tracking or packages not received, this will need to be handled directly with your USPS office. If you still have not received it after 3 days of tracking showing delivery but no more than 10 days, we consider this to be stolen mail. Please file a police report with your local police station. Upon receiving the police report, we will evaluate the situation and if deemed stolen, we will issue a shop credit for the stolen merchandise.
Q: It looks like your website is all sold out. How do I order headbands?
A: We are currently restocking and adding new product to the website every Sunday afternoon at 4p CST. For weekly updates, please follow us on our social media platforms.
Q: I placed multiple orders today. Can you combine them and refund my shipping?
A: Unfortunately at this time, to reduce errors on our end and in an effort to ship quickly, we cannot combine orders or refund multiple shipping charges.
Q: How do I wash my headbands?
A: All of our headbands are machine washable on cold cycle. Air dry to keep your headbands lasting as longer!
Q: How long will it to receive my order?
A: We process and ship orders in the order/time they are received. We begin shipping next business day and ship M-F. Please allow up to 7 business days for your order to ship, however we try to always get them out sooner!
Once your order has shipped, First Class mail is typically delivered in 2-5 business days. Please keep in mind with COVID-19, delays are expected.
Q: Can I do local pickup so I don't have to pay for shipping?
A: Yes! This option is available at checkout. Local pickup is available at Indie Gift House in Peoria, IL during their regular store hours. You must wait until you receive a notification that your order is ready to pick up before coming, otherwise it will not be ready yet. Most orders are ready within 24 hours. You must select local pickup at checkout otherwise your order will be shipped.
Q: What is your return/exchange policy?
A: Due to the nature of the product, we cannot accommodate returns or exchanges at this time due to COVID-19 restrictions. All sales are final.
Q: Can I cancel my order?
A: All sales are final. Please email us with any order questions prior to purchasing.
Q: Do you ship internationally?
A: Yes! We ship worldwide. All of our shipping rates are calculated based on location. Add your address in at checkout to see what the rate is. All currency is listed in US dollars.